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Privacy Policy

Last updated: 13 July 2026

1. Introduction

Teamzum is operated by EFG Group Ltd ("we", "us", "our"), a company registered in England and Wales with its registered office at Ground Floor, 5 North Court, Armstrong Road, Maidstone, Kent, ME15 6JZ. We are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use and protect your information, in line with the UK GDPR and the Data Protection Act 2018.

EFG Group Ltd is the data controller for personal data of account holders (e.g. club administrators, parents, coaches signing up to Teamzum). For personal data of a Club's players and members uploaded by the Club, the Club is the data controller and Teamzum is the data processor.

2. Information We Collect

We may collect:

  • Name
  • Email address
  • Telephone number
  • Address
  • Date of birth
  • Club information
  • Team information
  • Emergency contacts
  • Player registrations
  • Uploaded documents
  • Payment history
  • Device information
  • IP address

3. Children's Data

Where clubs register junior players, Teamzum may process children's information on behalf of clubs. Children under 18 do not register directly — a parent or guardian registers and is responsible for the player profile, including consenting to any medical and photographic information being held. Clubs are responsible for obtaining appropriate parental consent where required.

4. How We Use Information

We use information to:

  • Create user accounts.
  • Manage clubs.
  • Process registrations.
  • Process payments.
  • Send notifications.
  • Provide customer support.
  • Improve our services.
  • Maintain platform security.

5. Payment Information

Payments are securely processed by trusted third-party payment providers including GoCardless and Stripe. Teamzum does not store full payment card details.

6. Sharing Information

We may share information with:

  • Payment providers.
  • Email providers.
  • Cloud hosting providers.
  • Other Club users — for example, your team's coach can see your child's availability and attendance.
  • Legal authorities where required by law.

We do not sell personal information.

7. International Transfers

Some of our providers process data outside the UK/EEA. Where this happens we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or adequacy regulations.

8. Security

We use appropriate technical and organisational measures to protect personal information, including TLS encryption in transit, encryption at rest, role-based access control, audit logging and regular backups. No system is 100% secure, but we work hard to minimise risk and to notify users promptly in the unlikely event of a personal data breach.

9. Data Retention

We retain personal information only for as long as necessary to provide our services or comply with legal obligations. Player profiles are retained while a player is registered with the Club, and typically for up to 12 months after they leave so the Club can restore records if needed. Financial records are retained for at least 6 years.

10. Your Rights

Under UK GDPR you have the right to:

  • Access your information.
  • Correct inaccurate information.
  • Request deletion where applicable.
  • Object to or restrict certain processing.
  • Request a copy of your data (portability).
  • Withdraw consent at any time (where processing is based on consent).
  • Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Requests should be sent to support@teamzum.com. We aim to respond within one month.

11. Cookies

Teamzum uses cookies and similar technologies to:

  • Keep users signed in.
  • Remember preferences.
  • Improve website performance.
  • Analyse platform usage.

Users can manage cookies through their browser settings. We do not run third-party advertising cookies.

12. Third-Party Services

Teamzum may integrate with services including:

  • GoCardless
  • Stripe
  • Google
  • Meta
  • LinkedIn
  • TikTok
  • Email delivery providers (e.g. Resend)
  • Cloud infrastructure and analytics providers

These providers have their own privacy policies.

13. Email Notifications

Transactional emails (payment receipts, fixture notifications, security alerts) are sent as part of providing the Service. You can manage your in-app and email notification preferences in your account settings.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be notified by email or in-app.

15. Contact

If you have any questions about this Privacy Policy or your personal information, please contact us at support@teamzum.com or by post at EFG Group Ltd, Ground Floor, 5 North Court, Armstrong Road, Maidstone, Kent, ME15 6JZ.